Most frequent questions and answers
Your credit card will be charged within 24 hours from the time you place your order.
We will email you the tracking information for your shipment once your order leaves our warehouse.
We guarantee our products against defects in materials or workmanship for a period of 50 days from the date of original purchase on our website or from an authorized HERO retailer or reseller. If you believe your product is defective within the warranty period, please contact us at firstname.lastname@example.org. Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. Once your warranty is verified, you will be issued a return authorization and instructions for a return shipment. Please read our Warranty Policy for more details and exceptions.
Our return policy lasts 10 days after you receive the order or failing 50 days after placing your order if within that period you have not initiated a refund or refund process through our email email@example.com Unfortunately we will not be able to offer you a return or refund service.
To initiate a return please contact us through firstname.lastname@example.org and we will guide you through the process and the steps to follow. For more information read return policies.
The process lasts 5 business days after we have the product, if shipping costs applies they are not refundable.
In case you do not find a product that you have bought before, please go to search and place its original name, if still, it does not appear, contact us by email@example.com and we will inform you if your product has changed its name or if it was removed from our inventory.
We offer free shipping internationally if there is a charge will be calculated automatically during the payment please read well before insurance it, if charges apply
The estimated time is 2 to 4 weeks after placing the order this time may vary due to the different shipping companies we use however we will always choose the best option for you
Because all products have a size chart and size in their respective description. We cannot process returns or exchanges for errors when choosing your size by company policies.